Alcohol can impair the body’s ability to regulate its temperature leading to overheating or can cause a drop in blood pressure. Therefore, CUSTOMERS UNDER THE INFLUENCE OF ALCOHOLARE NOT PERMITTED. Anyone consuming alcohol inside the spa will be asked to leave without a refund. This policy is in place to ensure a safe and enjoyable environment for all patrons.
Slippers, sandals, food and beverages are strictly prohibited in the spa area.
Please remove all clothing before using the sauna area.
Children under the age of 5 are not permitted in the spa.
Children under the age of 12 and elderly people requiring assistance must be accompanied by a same gender adult. Anyone under the age of 12 are not allowed in the “Hot area – Jimjilbang”.
You will be charged $20 for a lost key.
We are not responsible for any lost or stolen items.
I Spa reserves the right to refuse service to anyone who fails to comply with I Spa Policy.
I Spa’s Refund Policy:
Refunds will not be issued for no-shows or cancellations made less than 24 hours before the scheduled service appointment.
If you are not satisfied or uncomfortable with your massage service, please let your therapist know. Refunds will not be issued after 10 minutes into your service.
If you are not satisfied with our SPA for any reason, please request a refund within 15 minutes after you enter the SPA.
Newcomer’s Guide
You are assigned 2 lockers that can be opened with your key. The first smaller locker near the entrance will hold only your shoes, while the second larger locker will hold the rest of your belongings including your clothes.
After you exit the sauna area, you can enter the Common Area where you can experience different “jimjilbang” rooms (Fire, Red Clay, Salt, Forest and Ice Room). You can also conveniently access the Food Court, Library and Kid’s play area. Please make sure you wear your uniform in these areas.
Please pay for food and drinks at the Food Court.
If you are receiving a massage, we will announce your key/locker number when the massage service is ready to begin. If you are receiving a scrub massage, please make sure to soak your body for 10-15 minutes in the warm or hot tub for best results.
Due to safety concerns, slippers are not allowed inside our facility. Bathing suits are also not allowed.
Outside food and drinks are not allowed inside our facilities.
Please follow all posted signs and directions.
Each therapist is liable for any incidents or complaints regarding their services and they have their own liability insurance.
